Terms and Conditions
Events
The events and trips in this catalogue are arranged by 62°N
in
cooperation with local events organisers.
Registration
Agreements are binding on both parties once a deposit or the
payment required by an agency has been paid on time. By
paying
the deposit, clients also confirm that they accept the terms
and
conditions of the product purchased as stated in writing and/or
in
the catalogue.
Deposit/final payment
In the absence of any statement to the contrary for the product
in
question, a payment of €135 per person is due on registration. If
the
deposit is not paid by the stated deadline the agreement lapses.
In
the absence of any statement to the contrary, the remaining
price
of the trip must be paid no later than 45 days before the
departure
date. Clients will then receive tickets and other travel documents
no
later than approximately 14 days before departure.
Price of trips
The basic price of trips includes the services stated for the
package
in question. Any extra charges for special services are also
stated
for each package.
Changes/cancellation/transfer
If the basic price of the trip ordered is not stated in the
catalogue
(e.g. booking of alternative plane tickets and/or events on
the
ground), clients are not generally entitled to compensation in
the
event of changes, cancellation or transfer of the trip concerned.
The
same applies if plane tickets only or events on the ground only
have
been booked. The terms and conditions will be stated when
trips
are booked. The following applies only to trips whose basic price
is
stated in the catalogue. Changes or cancellation more than 45
days
prior to departure: the amount paid will be refunded minus
the
deposit. 45-7 days prior to departure: 50% of the price of the
trip
will be refunded.* Less than 7 days prior to departure: clients
are
not entitled to a refund. * This does not apply in the peak
season
and on public holidays, when cancellation is not possible once
trips
have been confirmed. Owing to the rules of our
sub-contractors,
trips cannot be transferred. Transfers will be regarded as
cancellations
followed by re-bookings, and the above-mentioned rules
will then apply.
Cancellation due to sudden illness
We recommend taking out sickness/cancellation insurance from
the
travel agency to cover the costs if it proves impossible or
extremely
difficult to take part in trips due to death or sudden
illness/accidents
requiring admission to hospital, periods in bed prescribed
by a doctor or similar events involving the client or his/her
spouse/
partner, parents, parents-in-law, children, grandchildren,
brothers
and sisters, grandparents, sisters-in-law, brothers-in-law or
travelling companions. However, please note that if the
person
concerned is 75 years old or more, the liability to pay
compensation
is limited to a maximum of € 2702 per person even though the
insurance sum may be more than this. This protection only
applies
if a doctor's certificate is presented no later than one week
after
cancellation. If no doctor's certificate is received, or if
cancellation
is due to other causes, the standard cancellation rules apply.
The
insurance premium is 3 per cent of the risk (minimum € 10).
The
agency receives a fee when cancellation insurance is sold.
The
amount must be paid with the deposit, and is non-refundable
whatever the reason for cancellation.
Failure to appear/unused services etc.
If clients fail to cancel a trip and/or fail to appear at the time
and
place stated for departure to or from the Faroes, or if clients
are
unable to complete the trip due to the failure to produce
travel
documents (valid passport, required visa, vaccination
certificates
etc.), the organiser is entitled to charge the full price of the
trip
concerned. If clients fail to appear for trips or fail to use the
services
that have been ordered in any other way, no compensation for
such
unused services may be claimed.
Travel insurance
In general clients are themselves responsible for covering the
costs
of illness, admission to hospital etc. during a trip - unless the
organiser
can be held responsible. Consequently, we strongly advise
clients to take out travel insurance covering the costs of
accidents
or death, treatment of illnesses, transport home and
loss/damage
of luggage. Information and guidance is available from the
travel
agency, which receives a fee for the sale of travel insurance.
Plane tickets only/hotel bookings only
If a trip includes plane tickets only, 62°N acts only as the agent
for
the airline(s) used. This means that the airline alone is
responsible
for the correct completion of the transport agreement. A
booking
fee is charged for the purchase of hotel accommodation or
other
events on land when no air transport is included.
Liability of the airlines
The airlines involved accept no liability for incidents occurring
at
times when passengers are not on board the planes of the
airlines
concerned. For liability regarding luggage that has been checked
in,
please see the terms and conditions of the airline concerned.
Cut-price tickets/separate tickets
If clients wish to benefit from the many types of cheap tickets
available
on the market, combining these tickets for various sections
of their trip, such tickets must always be issued in separate
documents
which in many cases cannot be cancelled, changed and/
or refunded. This means that clients are liable if they fail to
make
a connection due to any delays that may occur. Neither the
travel
agency nor the airlines involved accepts any liability for the
costs of
new tickets, accommodation etc. arising in this connection.
Special
travel insurance is offered by the travel agency to cover such
costs.
Flying times in the travel timetable and
tickets
The times stated in the tickets and travel timetable are
always
local times. After plane tickets and the travel timetable have
been
issued, airlines may change their departure and arrival
times.
Consequently, you should always check the departure times
stated
in the travel documents that you have received. Contact the
travel
agency immediately if these times differ from the original
booking/
confirmation, so any mistakes can be rectified before
departure.
Check-in time and hand luggage rules
We recommend that you fi nd out about check-in times when you
arrive at the airport of your destination. Information from 62°N
or
airlines about departure, gates and terminals is only intended as
a
guide, and is not binding. Circumstances may make it necessary
to
change departure from one gate/terminal to another, so you
should
always check your gate/terminal - e.g. when you only have a
short
time between flights.
Taxes and duties
A number of taxes have to be stated on the actual plane
ticket.
However, some airport or other tourist taxes have to be paid in
cash
on departure or at the destination, so these cannot be
claimed
before clients leave home. Normally, such taxes will be stated
in
your travel documents. However, some countries may introduce
new taxes or increase existing ones at short notice or no notice
at
all. So these taxes may change between the time trips are
booked
and departure, or between departure and return home. Clients
must
cover the costs incurred in this connection.
Client's obligations/valid travel
documents,
passport, visa and vaccinations
Everyone visiting the Faroes should present a passport by way
of
documentation at check-in and elsewhere. Nordic citizens do
not
need a visa or special vaccinations when travelling to the Faroes.
If
visas/vaccinations are required, this will be stated in our offer
and
confirmation. For practical reasons, citizens of non-Nordic
countries
should obtain information regarding the demands made on
citizens
of their country when travelling to the Faroes. In addition,
when
you book you must inform us if your group includes members
with
citizenship different from your own. This will enable us to give
appropriate
advice. If the travel agent is not given this information,
the
organiser is not responsible for any consequences that the
absence
of travel documents etc. may have for clients. Please note
that
transit visas are often required. Passports from countries
outside
the EU must normally be valid for at least six months after arrival
at
the destination.
Complaints
Any complaints during the trip must be made to the airline,
the
representative of the organiser in situ, the organiser or the
travel
agency within a reasonable time after clients have discovered
them,
enabling errors/defects to be remedied immediately and with
the
smallest possible inconvenience to clients. If you complain
direct
to the relevant airline or representative of the organiser in
situ
and the error/defect cannot be remedied immediately, you
should
obtain evidence of this fact if you wish to make a claim against
the
company subsequently. The failure to submit a complaint
normally
means loss of the right to any subsequent claim for
compensation.
Liability of the technical organiser
Under the Danish Package Holidays Act (Pakkerejseloven),
62°N is responsible for carrying out trips in accordance with
the programme/price list. The organiser accepts no liability
for
agreements/promises between travel agencies and clients
without
the knowledge/acceptance of the organiser. The organiser
accepts
no liability for changes, delays etc. owing to breach of
contract,
unofficial strikes, weather conditions or any circumstances
beyond
the control of the organiser.
Cancellation/changes
The technical organiser reserves the right to make any
necessary
changes caused by a shortage of clients. If clients then wish
to
withdraw from a trip, the amount that has been paid will be
refunded
but no further claims may be made. The technical organiser
is entitled to cancel planned trips with 20 days' notice. If it
proves
impossible to find a satisfactory replacement trip, the amount
that
has been paid will be refunded. Clients are not entitled to make
any
further claims for compensation.
Price changes after agreements have been
finalised
Prices are based on the taxes and tariffs applicable on
01.09.11.
62°N reserves the right to make price changes after
agreements
have been fi nalised. Price increases may be necessary due to
changes
in transport costs, including fuel prices, taxes, duties or
charges
for certain services such as airport landing or take-off charges.
Any
price changes must be announced as soon as possible and no
later
than 20 days prior to departure, and they may not exceed 10%
of
the advertised price of the trip in question. Failure to observe
these
conditions entitles the client to cancel the trip at no cost.
However,
62°N must be informed of any such cancellation immediately
after
the client has been informed of the price increase. If prices
fall
owing to reductions in the factors mentioned above, clients
will
be informed immediately. If there are reductions within 20
days
of departure clients are not entitled to claim a price
reduction.
However, if domestic public taxes or duties are reduced or
removed
with effect prior to the date of departure, 62°N is obliged to
refund
the amount concerned to the client if this amount is in excess
of
€ 14.
Other terms and conditions
Trips are carried out in accordance with the rules of the
Danish
Travel Association (Danmarks Rejsebureau Forening) and the
Danish Consumer Council (Forbrugerrådet) regarding
participation
in package trips. These rules are available on request. We cannot
be
held liable for printing errors and changes in price owing to
changes
in purchasing conditions. The catalogue applies as of 01.09.11.
Disputes/law applying
Any claims against 62°N shall be settled according to Danish
Law.
Complaints or cases that cannot be settled by the Danish
Travel
Complaints Council (Rejseankenævnet) shall be settled by the
Maritime
and Commercial Court (Sø- og Handelsretten) in Denmark
Bank details:
Danske Bank
Holmens Kanel 2
1090 Copenhagen K
Denmark
Reg.No.:
3001
Account No.: 3001338145
IBAN:
DK8930003001338145
Swift:
DABA DK KK
EIK Bank Føroya P/F
Yviri við Strond 2
100 Tórshavn
Faroe Islands
Reg.No.: 9181
Account No.: 2806454
IBAN:
FO6791810002806454
Swift:
EIKB FO TF


